Shipping

Ditters orders are dispatched from SA 5039, Australia. We deliver Australia-wide and to selected countries via Australia Post. Find detailed information below (updated Mar 2025).

  • Local pick up is now available from our factory in Melrose Park. Simply select 'pick up' as the shipping option when you checkout.

    Please allow 1-3 business days for your order to be processed. You will receive an email notification when your order is ready for collection.

    Our location
    11 Kegworth Road, Melrose Park SA 5039 (directly off South Road, adjacent Spotlight, opposite Castle Plaza)

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    Opening hours:
    Mon – 10am to 3pm
    Tue – 10am to 3pm
    Wed – 10am to 3pm
    Thu – 10am to 3pm
    Fri – 10am to 3pm
    Sat – CLOSED
    Sun – CLOSED

    How to get here

    Access via South Road: Turn left between Carpet Court and McDonald's onto Kegworth Road, or access via Spotlight carpark.

    Access via Melrose Park (off Wheaton Rd): To avoid South Road, park at Kegworth Reserve and walk past the bollards towards South Road. The shop is on the other side of the bollards.

    Parking
    There are 3 parking spaces on our premises plus additional on-street parking spaces. Please leave the driveways clear.

    Accessibility
    Please call us on 7112 2465 if you require assistance.

  • We use Australia Post and charge a flat rate for delivery. Rates are based on your postcode and range from $10 to $21. Delivery is free on orders over $150.

    Estimated delivery times*
    1-3 business days from dispatch
    Free shipping offer (if running): 2-6 business days from dispatch
    *In addition to order processing time of 1-3 business days.

  • **Please check in November 2025 for the most updated information**

    Here are our recommended final sending dates, taking into account our order processing time of 1-3 business days.

    Sending gifts within Australia from SA to:
    NSW – 18/12/2024
    ACT – 18/12/2024
    VIC – 18/12/2024
    QLD – 18/12/2024
    SA – 19/12/2024
    WA – 17/12/2024
    TAS – 18/12/2024
    NT – 17/12/2024

    Sending gifts outside Australia from SA:
    Transit times are dependent on country and metro or regional locations. See Australia Post’s guide on international Christmas lodgement dates. Please allow an extra 3 business days to process your order.

    Best before dates
    Most of our products have long shelf life so you can be confident in placing your order during November.

    Please contact us about use-by dates for specific products.

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  • International shipping rates are calculated during checkout according to the weight and shipping address of your order. Please note that we do not cover any customs and delivery duty at your end. We advise you to look into this before placing an order with us.

    We deliver to the following countries:

    United States, Canada, United Kingdom, France, Austria, Belgium, Denmark, Germany, Netherlands, Norway, Spain, Sweden, Switzerland, Italy, Finland, Portugal, Greece, Poland, Russia, South Africa, Turkey, Hungary, New Zealand, Singapore, Philippines, Indonesia, Sri Lanka, India, Pakistan, China, Taiwan, Hong Kong SAR China, Japan, South Korea, Thailand, Laos, Vietnam, Cambodia, Malaysia

    If we don’t deliver to your country at present, please contact us as we may be able to arrange delivery on a case-by-case basis.

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    INTERNATIONAL DELIVERY TIMES

  • Due to the nature of our cakes and the fact that they are a hand baked item, we cannot guarantee they will remain completely intact during the shipping process despite being protected by suitable padding and outer protection. If this concerns you, we recommend purchasing the cakes from one of our stockists.

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  • If you place an order for chocolate during hot weather above 28C, please understand and accept the risk that the chocolate will melt in transit due to heat. We will hold back on dispatching your order until the weather cools down. Please understand that we cannot take responsibility for postal delays or situations causing chocolate to melt.

    If this concerns you, we recommend purchasing chocolate from one of our stockists.

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  • We aim to use recyclable and red-cyclable packing materials where possible. Please be mindful of our environment by disposing of these materials appropriately as you unpack your order.

  • In the unlikely event of damage or loss in transit, please contact us or click below to learn more about our refund policy.

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    REFUND POLICY