Shipping

 
 
 
 

Delivery rates

We charge a $12 flat rate for standard delivery to metropolitan and regional Australia.

Domestic delivery is free for orders over $75. Join our mailing list to receive the code for free shipping.

Express post is available. Please email hello@ditters.com.au to arrange.

We use a 100% carbon neutral delivery provider whenever possible.

International shipping rates vary and are calculated during checkout according to the weight of your order. Please note that we do not cover any Customs and Delivery Duty on international orders. We advise you to look into this before placing an order with us.

Please note: Due to the nature of our cakes and the fact that they are a hand baked item, we cannot guarantee they will remain completely intact during the shipping process despite being protected by suitable padding and outer protection. If this concerns you, we recommend purchasing the cakes from one of our stockists.

 

Delivery timeframes

Please note that these timeframes are valid from the time you receive the email notification that your parcel has been dispatched, not from the time of order. Your online order may take up to 3 working days to process.

 

Phone orders

If you would prefer to place an order over the phone, please call 08 7127 2166 to do so. Please note, however, that all phone orders will incur an $8 admin fee. Our office hours are limited and are as follows:

Monday to Friday: 9:30am to 2:30pm | Closed weekends and school holidays

We are located in Adelaide, South Australia. Please note the time difference when making a phone call.

 

Delivery not available?

If we currently do not deliver to your country, please contact us as we may be able to arrange delivery on a case-by-case basis.

 

Packaging materials

Please be mindful of our environment by disposing of packaging materials appropriately as you unpack your order and products.

 

Damaged or lost goods

In the unlikely event of damage or loss in transit, please contact us. Find out more about our refund policy.

 
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