Shipping
Delivery Information
Orders are dispatched every Tuesday and Friday from our factory in Melrose Park SA 5039 via Australia Post. From mid November until Christmas, our orders will be processed daily.
Christmas Delivery
For delivery before Christmas Day, please place your order by Wednesday 16 December. Orders placed after this date are still welcome, however we cannot guarantee they will arrive before Christmas.
Warm Weather Chocolate Delivery
From October through to the end of March, chocolate orders require a little extra care. Australia Post parcels travel in unrefrigerated conditions and may be exposed to high temperatures during transit. To reduce the risk of melting, we may hold chocolate orders for dispatch on a cooler day, which can result in a short delay, and will use Express Post where possible. Despite these precautions, we cannot guarantee that chocolate will arrive unaffected by heat or accept responsibility for heat-related damage.
Delivery rates
Adelaide Metro – $10.95
SA Regional – $14.95
Australia Wide – $18.95
WA Regional & NT – $22.95
Large and Business Gift Orders
Large-quantity, business gift and multi-carton orders may incur an additional delivery charge based on the size, weight and destination of the order. We will confirm any additional charge before dispatch.
Need your order sooner?
Express Post is available as an optional upgrade. Please place your order as usual and then email us to arrange and we'll be happy to arrange it for you.
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We deliver all Ditters products Australia-wide. If the address field is stuck loading or an error message pops up saying we cannot deliver to your address, click outside the address section to refresh the page. The loading icon should disappear, allowing you to enter your address.
Need help? Call us on 0424 222 351.
Local pick up
Local pick up from our Melrose Park factory or Adelaide Arcade is available at no charge.
International delivery
We deliver internationally to most countries, with shipping calculated automatically at checkout based on the weight of your order. For international orders over 2kg, additional shipping charges may apply based on the destination and total weight of the parcel.
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Address
11 Kegworth Road, Melrose Park SA 5039 (directly off South Road, adjacent Spotlight, opposite Castle Plaza)Orders are processed every Tuesday and Friday. You will receive an email notification when your order is ready for collection.
Opening hours:
Mon – 10am to 3pm
Tue – 10am to 3pm
Wed – 10am to 3pm
Thu – 10am to 3pm
Fri – 10am to 3pm
Sat – CLOSED
Sun – CLOSEDHow to get here
Access via South Road: Turn left between Carpet Court and McDonald's onto Kegworth Road, or access via Spotlight carpark.
Access via Melrose Park (off Wheaton Rd): To avoid South Road, park at Kegworth Reserve and walk past the bollards towards South Road. The shop is on the other side of the bollards.
Parking
There are 3 parking spaces on our premises plus additional on-street parking spaces. Please leave the driveways clear.Accessibility
Please call us on 0424 222 351 if you require assistance. -
Address
Shop 22, Adelaide Arcade
112/118 Grenfell Street
Adelaide SA 5000Orders are processed every Tuesday and Friday. You will receive an email notification when your order is ready for collection.
Opening hours:
Mon – 10am to 5:30pm
Tue – 10am to 5:30pm
Wed – 10am to 5:30pm
Thu – 10am to 5:30pm
Fri – 10am to 5:30pm
Sat – 10am to 5pm
Sun – CLOSED (Jan-Oct)How to get here
Adelaide Arcade is situated between Rundle Mall and Grenfell Street. Access via Rundle Mall, Grenfell Street or Twin Street.Parking
Wilson Adelaide Central is the closest carpark. There are also several 10 minute loading zones on Hyde Street, Grenfell Street, and Twin Street.Accessibility
Wheelchair accessible -
We deliver internationally to most countries, with shipping calculated automatically at checkout based on the weight of your order. For international orders over 2kg, additional shipping charges may apply based on the destination and total weight of the parcel.
Please note that customs duties, taxes and import charges may apply upon arrival in your country. These charges are the responsibility of the recipient, so we recommend checking local requirements before placing your order.
We deliver to the following countries:
Canada, United Kingdom, France, Austria, Belgium, Denmark, Germany, Netherlands, Norway, Spain, Sweden, Switzerland, Italy, Finland, Portugal, Greece, Poland, Russia, South Africa, Turkey, Hungary, New Zealand, Singapore, Philippines, Indonesia, Sri Lanka, India, Pakistan, China, Taiwan, Hong Kong SAR China, Japan, South Korea, Thailand, Laos, Vietnam, Cambodia, Malaysia
If we don’t deliver to your country at present, please contact us as we may be able to arrange delivery on a case-by-case basis.
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Due to the nature of our cakes and the fact that they are a hand baked item, we cannot guarantee they will remain completely intact during the shipping process despite being protected by suitable padding and outer protection.
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If you place an order for chocolate during hot weather above 28C, please understand and accept the risk that the chocolate will melt in transit due to heat. We will hold back on dispatching your order until the weather cools down. Please understand that we cannot take responsibility for postal delays or situations causing chocolate to melt.
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We aim to use recyclable packing materials where possible. Please be mindful of our environment by disposing of these materials appropriately as you unpack your order.
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In the unlikely event of damage or loss in transit, please contact us or click below to learn more about our refund policy.