Please note that we do not offer returns or refunds, however, we do offer replacements for damaged or unsatisfactory goods, depending on the situation.

If you have received an item that either has an inherent fault or has been damaged in transit, please do the following:

Step 1
Take a photo of the item

Step 2
Email your photo, explanation and order number to us. Alternatively, you can post to: Ditters Trading Pty Ltd, PO Box 99 Mitcham Shopping Centre, Torrens Park SA 5062

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Step 3
Allow up to 7 working days for a reply

Please note
Replacements and online store credits are offered on a case-by-case basis. We will assess your photo(s) and explanation, and provide a resolution.

All damaged or unsatisfactory items purchased from our stockists must be returned to the place of sale in the first instance.

Please note that each of our stockists abide by their own individual refund policies. These policies may differ from ours.

If it is not possible for you to return the item to the place of purchase, please contact us and we will liaise with the stockist for you.

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