Please note that we do not offer returns or refunds, however, we do offer replacements for damaged or unsatisfactory goods, depending on the situation. If you have received an item that either has an inherent fault or has been damaged in transit, please do the following:
Step 1 Take a photo of the item
Step 2 Email your photo, explanation and order number to Returns Team, firstname.lastname@example.org
Step 3 Allow up to 7 working days for a reply
Replacements and online store credits are offered on a case-by-case basis by our Returns Team. They will assess your photo(s) and explanation, and provide a resolution within 7 working days.
Please note that a processing and handling fee of $7.50 per order may apply.
All damaged or unsatisfactory items purchased from our stockists must be returned to the place of sale. Please note that each of our stockists abide by their own individual refund policies. These policies may differ from ours. If it is not possible for you to return the item to the place of purchase, please email us.