Refund Policy

 


Online orders

Please note that we do not offer returns or refunds, however, we do offer replacements or online store credit for damaged or unsatisfactory goods, depending on the situation. If you have received an item that either has an inherent fault or has been damaged in transit, please do the following:

Step 1 Take a photo of the item

Step 2 Email your photo, explanation and order number to Returns Team, returns@ditters.com.au

Step 3 Allow up to 7 working days for a reply

Replacements and online store credits are offered on a case-by-case basis by our Returns Team. They will assess your photo(s) and explanation, and provide a resolution within 7 working days.

 

Handling fee

Please note that a processing and handling fee of $7.50 per order is non-refundable and will apply to all online store credits.

 

In-store purchases

All damaged or unsatisfactory items purchased from our stockists must be returned to the place of sale. Please note that each of our stockists abide by their own individual refund policies. These policies may differ from ours.