Join the Ditters Team

Role: Store Manager & Brand Ambassador – Ditters Adelaide Arcade
Reports to: Brand Manager

Location: Adelaide Arcade (CBD), Adelaide AUSTRALIA

Employment Type: Permanent Full-Time (or Permanent Part-Time 0.4 for suitable candidate)

Salary Range: AUD$62,000–$75,000 plus superannuation, depending on experience and suitability

Hours: Full-time or part-time, Monday to Friday, including occasional weeknights and weekends during peak seasonal trading (Nov-Dec)

Ditters is a small, owner-operated family business with a long history in South Australia and a strong reputation for quality, service and integrity.

We are looking for the right person rather than a finished product.

While previous leadership and retail experience are important, we place equal value on character, humility, attention to detail, a willingness to learn and a genuine desire to serve customers and support others.

This role is not about managing a large team. It is about taking responsibility over a store, building meaningful customer relationships, nurturing a well-known brand and helping to grow a small family business.

Our goal is to find the kind of person we would trust to look after the store as though it were their own.

You bring the Ditters brand to life by creating a warm and welcoming store environment, building genuine customer relationships, upholding the values and standards that have defined Ditters for generations, and supporting casual team members when required.

As the primary custodian of our Adelaide Arcade store, you will take pride in maintaining exceptional presentation, supporting customers with care and professionalism, and helping the business continue to grow through outstanding customer experiences and continually improving your store.

Daily responsibilities:

• Delivers exceptional customer service and creates a warm, welcoming environment for every customer who visits the store

• Builds genuine customer relationships and encourages repeat business through personalised service and product knowledge

• Maintains a thorough understanding of the Ditters product range, ingredients, gifting options, seasonal products and brand story

• Drives sales performance by leading the team to achieve store sales targets and identifying opportunities to increase average transaction value

• Takes personal accountability for the store's performance, customer experience and commercial outcomes

• Understands store results against targets and uses available sales data and customer feedback to identify opportunities for improvement

• Proactively seeks opportunities to improve store performance, operations and customer satisfaction

• Maintains a consistently high standard of store presentation, visual merchandising and cleanliness

• Ensures all products are displayed, rotated and presented in accordance with Ditters standards

• Oversees inventory management processes to ensure stock availability, minimise wastage and maintain accurate stock records

• Ensures operational procedures are followed, including cash handling, banking, opening and closing procedures, and loss prevention measures

• Plans to ensure seasonal ranges, promotional activity and key trading periods are executed successfully

• Meets operational deadlines and administrative requirements in a timely and accurate manner

• Works collaboratively with the wider Ditters team to support marketing initiatives, local events and business growth opportunities

• Identifies opportunities to build the store's customer base through community engagement, local business relationships and outstanding customer experiences

• Takes pride in representing the Ditters brand and ensuring every customer interaction reflects the values and reputation of the business

Other responsibilities:

• Prepares and manages staff rosters to ensure appropriate coverage during trading hours while balancing customer service requirements and wage budgets

• Effectively manages casual team members, providing clear direction, accountability and support to ensure consistent store standards are maintained

• Ensures all team members maintain a strong understanding of Ditters products, procedures, promotions and customer service expectations

• Coordinates the onboarding and training of new team members, ensuring they are equipped with the knowledge and confidence to perform their role successfully

• Regularly communicates important business updates, product information, seasonal priorities and operational changes to the team through meetings, written communications and day-to-day coaching

• Identifies knowledge gaps within the team and implements training initiatives to continually improve product knowledge, sales capability and customer service standards

• Maintains clear and consistent communication with all team members to ensure expectations, priorities and store objectives are understood and achieved

• Meets with Brand Manager periodically and as needed to report, discuss and plan.

Desired leadership style:

• Leads by example and sets a positive standard for professionalism, customer service, teamwork and work ethic

• Leads with humility, grace and a spirit of service, supporting team members to succeed and creating an environment built on trust and mutual respect

• Recruits, trains and supports casual team members to ensure they are confident, knowledgeable and able to uphold Ditters standards

• Creates an environment where team members feel comfortable asking questions, admitting mistakes and learning through coaching and guidance

• Ensures all team members are kept informed of product updates, seasonal priorities, operational procedures and business expectations

• Prepares and manages staff rosters to ensure appropriate coverage during peak trading periods and seasonal demand

• Provides clear communication, feedback and support to casual team members to maintain a positive and productive workplace

• Develops team members who can confidently represent the Ditters brand and deliver exceptional customer experiences

Desirable personal traits:

• Treats the business, products, equipment and resources with the same care and respect they would if they were their own

• Upholds and embodies the values, standards and reputation of Ditters in every aspect of their work

• Takes pride in maintaining a high standard of professionalism, presentation and attention to detail

• Demonstrates care, accuracy and thoroughness in both customer-facing and operational responsibilities

• Demonstrates an appreciation for quality, craftsmanship and the small details that contribute to an exceptional customer experience

• Maintains a high standard of personal presentation, hygiene and food handling practices, setting a positive example for the team and ensuring compliance with all food safety requirements

• Approaches challenges with a calm, thoughtful and solutions-focused mindset

• Exercises sound judgement, knowing when to act independently and when to seek guidance

• Remains open to feedback, coaching and new ways of working, recognising that continuous learning is essential to personal and business growth

• Demonstrates adaptability and a willingness to embrace change, improvement and innovation

• Takes ownership of mistakes, learns from them and encourages a culture of accountability and growth

• Maintains high personal standards and follows through on commitments and responsibilities

• Demonstrates initiative and proactively identifies opportunities to improve processes, customer experiences and store performance

• Communicates with professionalism, respect and integrity in all interactions

• Builds trust through consistency, reliability and a genuine commitment to supporting the success of the business and team

• Represents Ditters with pride, acting as a positive ambassador for the brand within the store and the broader community

Success in this role will be demonstrated through:

• Consistently delivering an exceptional customer experience that reflects the Ditters brand and values

• Ensuring casual team members are well trained, supported and able to confidently represent the Ditters brand during peak trading periods and when providing store coverage

• Maintaining a store that is always presented to an exceptional standard

• Achieving agreed sales, profitability and wage management objectives

• Effective inventory management and minimisation of stock losses and wastage

• Strong compliance with food safety, operational and administrative requirements

• Growth in repeat customers, positive customer feedback and local community engagement

• Continuous improvement in store operations, team capability and overall business performance

Skills you’ll bring and continue to develop:

• Minimum 2–5 years' experience in a retail, hospitality or customer-facing management role

• Demonstrated experience supporting, coaching or leading others in a workplace environment

• Strong customer service skills and a genuine passion for creating exceptional customer experiences

• Experience working in a business where relationship building, personalised service and customer satisfaction are highly valued

• Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail

• Proven ability to lead by example and foster a positive, supportive and accountable team culture

• High standards of personal presentation, professionalism and hygiene

• Excellent spoken and written English, with the ability to communicate warmly, clearly and professionally with customers and team members.

• Demonstrated ability to learn new systems, processes and ways of working

• A mature, reliable and professional approach to work, with sound judgement and a willingness to take ownership

• Experience preparing staff rosters, managing day-to-day store operations and supporting business performance is highly regarded

• Experience in premium retail, specialty food, gifting, hospitality or customer-focused service environments will be highly regarded

Our application process has two stages. The first stage is a written application, where you will complete a short questionnaire and attach a CV of no more than two pages. Shortlisted candidates will then be invited to an in-person second stage, which will include a practical exercise, an interview and reference checks. This process is designed to help us understand not only your experience, but also how you communicate, exercise judgement and approach responsibility in the workplace.